Leads & WhatsApp
Every enquiry from your site — a contact form, a newsletter signup, a WhatsApp message — lands in one place, with a status pipeline from new enquiry through to won or lost. Connect WhatsApp Business and reply to leads without leaving SuiteStory or juggling a second app on your phone.
How it compares
HubSpot offers the most complete combination of CRM, automation and reporting, but that completeness comes with a learning curve and a price that scales with contacts. Zoho CRM is more affordable and includes WhatsApp integration, aimed at small and mid-sized teams. GoHighLevel bundles WhatsApp, SMS and email follow-ups for agencies managing several clients at once. SuiteStory takes a narrower, more direct approach: WhatsApp isn't a marketplace add-on or a separate paid module, it's wired into the same leads inbox your website forms already use, with no extra CRM concepts (pipelines, deal stages, custom objects) to configure before you can reply to a customer.
What's included
- Two-way WhatsApp threads (Meta Cloud API) matched to a lead automatically by phone number
- Spam-guarded forms: honeypot fields, rate limiting, and reCAPTCHA or Cloudflare Turnstile
- A simple status pipeline — new, contacted, qualified, won, lost — no setup required
- Manual lead entry for enquiries that come in by phone or in person
Integrations that plug in
Every embedded website form feeds this inbox directly. A won lead can be added to a mailing list in one click. And the Leads report (part of Reports & Analytics) breaks enquiries down by source and status without any extra configuration.
